Refund Policy
Last updated: April 1, 2026
1. Our Satisfaction Guarantee
TaskLocal is committed to your complete satisfaction. If you are not satisfied with a service, we will work with you to make it right. Our refund policy is designed to be fair to both clients and workers while ensuring the highest quality of service.
2. Eligibility for Refunds
You may be eligible for a full or partial refund if: the worker did not show up for the scheduled service, the service was significantly different from what was agreed, the service quality was unacceptably poor, or there was a safety incident during the service. Refund requests must be submitted within 24 hours of the service completion.
3. Cancellation Policy
Cancellations made more than 2 hours before the scheduled service time will receive a full refund. Cancellations made within 2 hours of the scheduled time may incur a cancellation fee of up to 20% of the service cost to compensate the worker for their time. No-shows will be charged the full service amount.
4. Refund Process
To request a refund, contact our support team through the app, Help Center, or by calling +974 3347 7701. Provide your booking ID and a description of the issue. Our team will review your request within 24 hours. Approved refunds are processed within 3-5 business days to your original payment method.
5. Dispute Resolution
If you disagree with a refund decision, you may escalate the matter to our disputes team. We will conduct a thorough review and may request additional information from both parties. Our goal is to reach a fair resolution for everyone involved.
6. Non-Refundable Items
Certain fees are non-refundable, including platform service fees for completed services, fees for services where the client was present and did not raise concerns during the service, and subscription fees for plans already used.
For questions about this policy, contact us at legal@tasklocal.qa